FAQ

A: We support providing free samples. Small plush toys of standard styles can be sent free of charge; customers only need to bear the international shipping costs. Customized, large-size, and special process samples will incur a reasonable sample fee, which can be fully deducted from the purchase price after a formal bulk order is placed, minimizing the customer's procurement costs.

A: Standard in-stock samples can be shipped within 24 hours after confirmation of requirements; ordinary color-changing and size-changing samples have a production cycle of 3-5 working days; custom samples with brand-new original designs and complex processes (embroidery, heat transfer printing, special fabrics) have a cycle of 5-7 working days. Rush orders can be prioritized.

A: Yes. The sample is the production standard for the bulk order; the fabric, filling, process, color scheme, and size are all consistent with the bulk order. Before production, we will confirm the sample with the customer again for signature and finalization. The entire mass production process strictly adheres to the sample standards to eliminate quality deviations. Furthermore, a full inspection is completed before shipment to ensure product consistency.

A: All customized orders require a 30% deposit to arrange production. The remaining 70% is due upon completion of the mass production, customer inspection, and before shipment. For in-stock orders, full payment is required before direct shipment. We support T/T wire transfer and L/C as mainstream payment methods to meet the regular settlement needs of overseas buyers.

A: There is no MOQ limit for regular in-stock plush toys; mixed orders are allowed. The standard MOQ for customized plush toys is 500 pieces/style. For new product trial orders, small batch MOQs can be flexibly negotiated to meet the trial order needs of small and medium-sized buyers and cross-border sellers.

A: Before production begins, details such as size, color scheme, and logo design can be modified free of charge. Once mass production begins, major modifications are not supported to avoid material waste and delays. We recommend that customers confirm all details during sample confirmation and order verification.

A: For regular in-stock orders, shipment will be arranged within 3 business days after payment. For standard custom orders (standard processes, standard sizes), the production cycle is 15-20 business days. For large-volume, complex processes, and special custom orders, the cycle is 25-30 business days. The specific lead time will be confirmed based on the order quantity and process complexity.

A: All our fabrics, PP cotton fillings, and accessories are made of environmentally friendly and safe materials. They are odorless, do not shed, and do not fade, meeting children's toy safety standards. The production process involves five quality control steps: cutting, sewing, filling, shaping, and final inspection. All products undergo full inspection before leaving the factory to strictly control the outflow of defective or substandard items, supporting export for all age groups, including children and adults.

A: We support comprehensive customization. We can embroider, heat transfer, and print logos according to customer needs, and customize exclusive color schemes and shapes. We also support customized neutral export packaging, customer-branded color boxes, hang tags, and care labels to meet the sales needs of customers' own brands.

A: We support multiple shipping methods including sea freight, air freight, express delivery, and rail freight, allowing customers to flexibly choose according to their timeliness and budget. Regular full container load (FCL) and less-than-container load (LCL) sea freight are the most cost-effective; urgent orders can choose air freight/international express (DHL, FedEx, UPS). We also provide various trade terms such as FOB, CIF, CFR, and DDP, supporting customs clearance and tax-inclusive services, providing a one-stop solution to logistics problems.

A: The usual port of shipment is Tianjin New Port, which offers convenient and efficient logistics. Our products are exported year-round to many countries and regions worldwide, including Europe, America, Southeast Asia, the Middle East, Australia, and South America. We are familiar with the import customs clearance policies of various countries, which helps us avoid customs clearance risks.

A: Yes. We can handle FCL orders of 20GP, 40GP, and 40HQ containers. We also support LCL shipments of various styles and small batches, flexibly adapting to the shipping needs of large, medium, and small buyers.

A: If the problem is due to our manufacturing process or quality issues, we will unconditionally repair, replenish, or negotiate a refund free of charge if valid proof is provided within 7 working days of receipt. If the problem is due to damage during logistics transportation or human-caused damage, we can assist customers with logistics claims and follow up on the entire process.

A: Yes. We can provide a complete set of formal export customs declaration documents (customs declaration, invoice, packing list, contract, etc.) free of charge to facilitate customs clearance and tax refunds for our clients, ensuring a fully compliant and standardized process.

A: For long-term, stable clients and repeat customers, we offer exclusive benefits such as tiered pricing, priority order processing, free packaging upgrades, and waived sample fees. We also provide dedicated one-on-one business support to efficiently respond to order needs.